How Kibo handles data

Effective date: May 25, 2026

Kibo is an AI operations workspace. That means we process account information, workspace content, AI prompts, files, integrations, channels, usage, and billing records to provide the service.

Information we collect

Account and workspace information, such as names, email addresses, workspace names, roles, invitations, settings, staff profiles, and billing configuration.
Content you provide to the service, including chats, prompts, attachments, project briefs, project docs, missions, comments, routine instructions, generated artifacts, and channel messages you choose to route through Kibo.
Usage and billing information, including model calls, token counts, provider cost, billed amounts, balance events, subscription status, top-ups, and source attribution across chat, missions, routines, projects, and staff.
Integration and channel information, such as connection metadata, provider account identifiers, routing state, selected messaging accounts, and tool results returned by connected services.
Technical information, such as device, browser, IP address, log data, error reports, security events, cookies or similar technologies, and product analytics.

How we use information

To provide the Kibo workspace, including chat, AI staff, projects, missions, docs, routines, messaging channels, integrations, artifacts, billing, and account administration.
To route requests to the right workspace, project, conversation, staff member, model, integration, or messaging channel.
To process AI work, including model prompts, file analysis, generated deliverables, mission runs, routine runs, and approval flows.
To secure, monitor, debug, improve, and support the service, including abuse prevention, reliability work, analytics, and incident investigation.
To communicate with users about product updates, security notices, billing, support, and administrative matters.

AI processing

Kibo sends prompts, context, attachments, tool results, and related metadata to AI model providers or infrastructure providers when needed to complete requested work.
Workspace owners and admins should avoid submitting sensitive information unless they are authorized to process it in Kibo and through connected providers.
AI outputs may be inaccurate, incomplete, or unsuitable for a particular purpose. Users are responsible for reviewing outputs before relying on them, publishing them, or approving workspace changes.
Write actions are designed around explicit approval where applicable, but users remain responsible for decisions they approve or configure as autonomous.

How we share information

With service providers that help us operate Kibo, such as hosting, storage, database, authentication, billing, analytics, support, AI model, integration, and messaging infrastructure providers.
With connected integrations and messaging services when users authorize Kibo to read from, write to, or deliver messages through those services.
Within a workspace according to user roles, settings, project membership, channel routing, and product permissions.
When required by law, legal process, security investigation, enforcement of our terms, protection of rights, or prevention of harm.
As part of a business transaction, such as a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

Retention

We keep information for as long as needed to provide the service, maintain workspace history, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and support billing or audit records.
Workspace owners and admins may be able to delete chats, docs, missions, files, artifacts, staff, routines, projects, or workspaces from the product. Some records may remain in backups, logs, ledger entries, or security records for a limited period.

Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, and disclosure.
No online service can guarantee perfect security. Workspace owners are responsible for managing members, roles, integrations, channel access, approved actions, and the sensitivity of submitted content.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information.
Workspace admins can manage members, invitations, staff, channels, integrations, billing, and workspace settings. Some requests may need to come from the workspace owner or an authorized admin.
You can contact us to request help with privacy questions or account-level requests. We may need to verify your identity or authority before acting on a request.

Children

Kibo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

Changes

We may update this Privacy Policy as the product, legal requirements, or our practices change. The updated version will be posted on this page with a new effective date. Material changes may also be communicated through the product or by email.

Questions

Contact us about privacy

For privacy requests or questions, contact Kibo through the support channel listed in your workspace or the contact address published on the Kibo website.

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